If, for any reason, you are not satisfied, please contact us within 60 days of placing your order.
If your order is eligible for a return, we will provide you with an RMA. Once returned, we will refund the purchase price.
Once we have received your return please allow 1-3 weeks to receive your refund. We will refund the purchase price only. We reserve the right to make reasonable deductions for postage fees or damaged items. Any original shipping and handling fees are non-refundable. We'll pay the return shipping cost if the return is a result of our error.
How to Return Your Item
This guarantee applies to new customers placing their first order. Repeat customers are eligible for exchanges where products are found to be of unsatisfactory quality.
- You MUST contact our Customer Service Department, for a Return Merchandise Authorization (RMA) number within 60-days of your order date.
- Write the Return Material Authorization Number on the outside of the package below the return address.
IMPORTANT: Returns without an RMA number marked on the return package will not be processed. We are not responsible for product sent back without authorization.
- Please include packing slip or a note including your original order number, name, address, and phone number.
- Use the original packaging (if possible) and completely remove or cover the original shipping label.
- Seal the package securely with tape. Print our return address clearly on the outside of your package.
- Send the order back via tracked post and provide the tracking number to us if requested
Shipping Return Address
Once you have followed the above instructions, please return the bottles to the nearest distribution centre. The address will be sent when the RMA number has been allocated.
- Send your return package back using the shipper of your choice. Keep your shipping receipt until the credit for your return appears on your credit card statement.
- Purchases will be credited to the account used to make the purchase.
- Allow 2-3 weeks - It takes approximately 2-3 weeks for us to receive and process your return. We'll credit or refund the value of the item and any taxes you were charged (excluding delivery charges). Adjustments to credit cards should appear within two billing cycles.
If you have any questions about returns or need additional help please do not hesitate to contact us.
- 1: You have contacted us within 60-days of placing your order
- 2: We will refund you if only one bottle has been opened from your order and all the remaining bottles are in a suitable resalable condition *
- 3: We may ask all bottles ordered be returned, including the used bottle
* Please see our terms and conditions for full details.